Verzendbeleid

Shipping for all items is free to UK addresses.

International shipping costs a flat rate of £100 per order.

Doorstep delivery

All orders are delivered to your doorstep, or as close to your delivery address as reasonably possible. Please note that our standard delivery service does not include carrying items into your home or garden, so you will need to arrange this yourself, or request a quote for white glove delivery at checkout.

Parasol bases weighing 50kg or above are delivered on a pallet.

Our standard delivery service does not include removal of packaging materials.

Access & delivery

Deliveries are made using large delivery vehicles. If access to your property may be difficult due to narrow roads, low bridges, restricted parking or other access limitations, please contact us before ordering. We’ll be happy to discuss the delivery requirements and find the most suitable option.

White glove delivery & installation

We can organise a white glove delivery and installation service. Please select the option at checkout and we'll be in touch with a bespoke quote. Prices start at £150 per address.

International shipping

Customers in USA, UAE, Qatar & Netherlands can checkout directly on our website. For delivery to all other countries, please contact us.

Import taxes and duties are not included in the website price. You will be contacted by DHL during the shipping process to pay any relevant import taxes & duties.

Estimated import taxes and duties

EU: You will need to pay VAT on the full order value. No further import duties should be due.

USA: Parasols delivered to USA are subject to 16.5% customs duties, a small border processing fee, and your local sales tax.

UAE: Import duty is typically 5%. A further 5% VAT will be charged on the full order value. DHL may also charge a small customs-clearance admin fee.

Qatar: Customers in Qatar should expect to pay 5% import duty.